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We value the connection with our community and are here to assist in any way we can. Feel free to reach out through the following channels:
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Free Shipping
Shopping with no extra charges – savor the liberty of complimentary shipping on every order.
Order Tracking
Stay in the loop with our Order Tracking feature – from checkout to your doorstep.
Refund Policy
All sales at Two Souls Clothing, twosoulsclothing.com, are final. Due to the uniqueness of our offerings, we are unable to provide options for exchanges or refunds. Refunds will only be processed in the case of fulfillment errors, such as incorrectly shipped or missing items. Please notify us within one week of receiving your order. Please note that all Heat orders and limited edition products are non-refundable and non-exchangeable. The sale of these items is final, and we cannot accommodate address changes or size swap requests. For Discounted Products or items on sale, we do not offer size exchange options or any form of refund, return, or store credit. These items are considered final sale.
Shipping & Delivery
We offer shipping across India for all our products. All orders are usually dispatched within 2-3 business days of order confirmation. Depending on your location, you can expect your order to be delivered within 8-9 business days of dispatch. Please note that delivery times may vary depending on external factors beyond our control such as natural calamities, strikes, or other unforeseen circumstances. In case you need expedited shipping or have specific delivery requirements, please whatsapp our customer support team at +91 9354123622 before placing your order. We will do our best to accommodate your requests. We partner with reputed courier companies to ensure timely delivery of your orders. However, we cannot be held responsible for any delays caused by these courier partners. In case of any discrepancies or damages to your order during transit, please contact our customer support team within 24-48 hours of delivery. We will require a proper unboxing video of the package to be able to process your request promptly. We hope this Shipping & Delivery Policy provides you with the necessary information about our processes and procedures. If you have any further questions, please do not hesitate to contact us at +91 9354123622